Collection Analyst with Russian Skills - Job#1314139

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 2-4 years of experience in collection
. Russian speaker- advanced level

Knowledge and Skills Required:

· Intermediate written and verbal communication, negotiation, and conflict resolution skills.
· Intermediate accounting knowledge.
· Intermediate problem solving skills.
· Basic computer skills.
· Intermediate prioritization skills.
· Basic understanding of risk mitigation tools.
· Intermediate understanding of HP's order management process.
· Intermediate understanding of HP's dispute management process.
· Intermediate understanding of collection processes and financial concepts.
· Intermediate influence skills

Accountable for Channel AR exposure and aging across all businesses and product lines and multiple geographies:
- Relationship driven accounts
- Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, building customer relationships
- Acts as resolver for partners' disputes

Customer/Internal Partner Engagement:
- Identify appropriate customer contacts to obtain payment or identify and resolve issues
- Proactively make regular contact with customers via phone, fax or email
- Respond and follow up promptly on customer requests or issues
- Build and maintain internal HP (sales, credit, order management, etc.) and external customer relationships
- Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
- Understand the customers’ business and organizational structure at a high level, potentially across countries and region
- Document all collections activities and key customer payment behavior details

Escalations and Internal Collaboration:
- Escalate issues following standard processes to C&C resources, internal partners or customer contacts exercising independent judgment and building positiverelationships :
- Identify disputed items and assign to appropriate owners, escalating to drive resolution as needed
- Identify, investigate and escalate “at risk” customers and disputes, making recommendations on reserve or write off decisions
- Identify, investigate, and obtain appropriate approvals for refunds, write-offs and offsets as per policy and process