Relationship Manager with German

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Employer: Microsoft
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.11.2014
    Remote work: On-site
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    Successful Candidate Competencies:

    - Self-driven engaging Program Manager with proven history of demonstrated and measurable business impacts thru influence and direct team leadership.
    - Demonstrated ability to lead, manage, build and deliver customer and partner business results thru an engineering or professional services team
    - Cloud competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365 in particular is a transformational industry change.
    - Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs.
    - Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
    - Excellent written and oral German and English language skills are essential
    - Strong problem solving ability ranging from conceptualization to implementation
    - Strong leadership, relationship building to create, reinforce, motivate and guide customers and partners
    - Ability to identify and scope programs and guide supporting business case development and management approach
    - Data Driven: strong data analysis skills taking pride in making data-driven decisions while defining and building the necessary tools to gather, track and measure key business data points.
    - Microsoft Office 365 technical competency: Possess a broad knowledgebase of Office 365 technical architecture
    - Influencing Others: the ability to move others across organizational boundaries to a desired business outcome when there is no clear “ownership” of an issue.
    - Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering clear outcomes and a call to action.
    - Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
    - Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity.
    - Experience deploying Office 365 is preferred.
    - Microsoft field organizational experience is helpful

    Qualifications Recommended:
    The ideal candidate will have a four year degree or the equivalent in work experience and preferably 5 years customer support experience. Demonstrated leadership skills are required. The successful candidate will have the ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.

    Responsibilities

    Your specific responsibilities will include:
    - Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding process.
    - Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding and entire deployment cycle
    - Deliver and report key business metrics for Office 365 Onboarding
    - Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
    - Develop, foster and maintain effective customer and partner relationships maintaining CSAT
    - Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics
    - Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs
    - Be recognized as an Office 365 engineering Onboarding Leader

    Please note that your resume will be entered in our data base and may be used in further recruitment events.


    SS:MCSS



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