Client Connectivity Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

• Undergraduate technical degree in Telecommunications, Information Systems, Electrical Engineering or Computer Science
• Minimum four years’ experience in designing/ implementing data networking technologies or in an operational role
• Thorough knowledge of network equipment including Cisco routers, Juniper and Cisco switches, Cisco ASA firewalls, Juniper SA series, Juniper SRX firewalls
• Thorough knowledge of network protocols (routing and switching), technologies, and monitoring tools
• Good IP/TCP/MPLS networking knowledge
• Good knowledge of Internet VPN-based technologies (IPSec, SSL)
• Knowledge of Bluecoat Packet shapers and QoS
• Strong communication and interpersonal skills
• Strong teamwork ethic and customer support focus
• Travel to projects as required
• Ability to work overtime and to provide on-call support where required
• Industry certification (CCNA minimum, CCNP desirable)

In this role you will will serve as a point of contact for voice and data connectivity for client projects moving to a GDN Delivery Centre, and responsible for the detailed design and deployment of data telecommunications systems and network infrastructure for the Accenture client as well as for client outsourcing engagements.• Detailed design of data and voice connectivity solutions between Accenture and the client.
• Provide detailed costs to the client engagement teams.
• Implement configurations on devices that fall within the team's purview
• Coordinate with regional network teams for implementation of the voice and data network design.
• Functional/ Non-Functional Testing to validate proper operation of the network implementation.
• Provide Tier 3 escalation support for network problems impacting the data transport infrastructure of our clients (Accenture or Accenture’s clients) on a global level. Problem management, diagnosis, escalation, tracking and resolution activities may require participation in a regular on-call rotation schedule as part of our 24x7 escalation processes.
• Serve as a point of contact for non-operational questions by client engagement teams, and clients as required.
• Manage vendor and/or product provisioning, procurement, and delivery of WAN hardware, data services hardware and software
• Maintain a high level of knowledge on the deployment of network technologies
• Perform traffic engineering analysis on network facilities
• Manage new connectivity requirements from projects
• Provide weekly project status to the Client Deployment Manager