Finance Customer Accounts Associate in Bucharest

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Required Education and Experience

High School Diploma or equivalent and significant experience in a related field required
Language Skills:

Ÿ English

Ÿ Two second languages: Spanish, Italian, French or German (depending on specific market assignment)

Proficiency in Microsoft Office - Word, PowerPoint, Access and Excel
Excellent verbal and written communication skills
Deep analytical and problem solving skills
Strong negotiation and decision making skills



Preferred Criteria

University Degree or equivalent
Knowledge of collections, deductions, and/or customer service
Experience with SAP ERP system
Customer relationship management experience
Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
Ability to work in a team environment
Strong knowledge of company or other service center processes and procedures
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Solid time management skills
Experience working in a shared services, process driven or service center environment
Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
Training and certification in Six Sigma or LEAN
Experience working for a multinational organization and working with colleagues internationally
Processed and Packaged foods industry experience



Competencies

Seek out and understand the needs of internal and external customers and create win-win solutions to drive the business forward
Understand the company business (vision, purpose, strategy, metrics, etc.) and leverage this knowledge to win with consumers, customers and shoppers
Intellectually curious about the external environment, key competitors and market trends, seeking to apply these insights to their work
Think strategically, take a balanced short and long-term view when solving problems and utilize information from a wide variety of sources
Respond positively to change and energizes others to embrace change; recognize and unleash great ideas of others and help move the ideas forward
See patterns and connections across data and trends
Synthesize information to reach effective solutions
Make timely decisions, balancing effectiveness with efficiency
Act with a sense of urgency and determination with the end result in mind; drive sustainable results
Act as an owner of the business and maintain accountability for results
Understand and seek out knowledge of the business, and applying this knowledge to drive excellent results
Motivate self and others to learn, grow and achieve
Listen and communicate effectively; encourage others to share their views, seeking out diversity of thought

The Order to Cash Associate is responsible for performing work activities included in the end-to-end OTC process for the Kellogg organization. In support of the Global Business Services strategic objectives, the Customer Accounts Associate will:

Maximize cash flow by managing the order to cash cycle and related business relationship with Kellogg’s customers
Partner with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve payment, deduction and cash issues
Promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations
Create a seamless and satisfying internal and external customer experience for all interactions with the Kellogg Center OTC team
Identify continuous improvement opportunities challenging the norm and being innovative in order to drive efficiencies and decrease costs
Consistently meet compliance measures and adhere to service level agreements
Achieve and sustain best practices in effectiveness, quality delivery and efficiency within a strong internal control framework
Contribute to a team environment that is focused on high performance and operational excellence

Responsibilities:

The OTC Associate may perform some or all of the work activities below:

Customers and Operations

Serve as a single OTC point of contact for assigned customers and sales
Maintain a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel
Proactive chasing to the Customers to ensure invoice reception and the payment is in progress (depending on the market)
Manage and resolve collection of aged receivables for assigned customers.
Request to the Customer the debit notes/trades invoices for the NOD deductions
Manage invalid deductions that require direct customer/sales/customer service contact
Facilitate OTC problem resolution including order holds and releases
Participate in sales trade strategy discussions
Manage order hold decisions
Ensure consistent application and adherence of all Kellogg OTC policies, including GAAP, SOX, corporate tax structure (i.e., ROUPEE), and audit requirements as well as adhere to agreed Service Level Agreements (SLAs)
Trend analysis to drive continuous improvement related to OTC processes and systems
Maintain a constant focus on achieving and surpassing established metrics
Proactively partner with internal and external customers to identify trends and resolve OTC issues
Work with management and peer groups to maintain company in top quartile on all benchmarking measures and metrics
Provide direction and assistance to global team in resolving issues to meet OTC metrics



Capability-Building and Innovation

Build individual skills and capabilities through learning opportunities such as training courses and on-the-job training; strive to be a process champion or expert for the end-to-end OTC process
Contribute to the overall learning of the OTC Team through sharing of best work practices and peer-to-peer coaching
Support implementation of improvements for process efficiency and quality, as well as control Key Performance Indicators (KPIs)
Work on special projects and continuous improvement initiatives; identify opportunities to make the processes more effective

Participate in pilots or service rehearsals before major changes are implemented; conduct system testing for technology upgrades