Technical Operations Engineer (Server) with german

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Functional/Technical Competence:
Essential

• A minimum of two years technical experience in the following technologies:
• Cisco Unified Computing System (UCS) chassis and blades
• VMWARE ESX 3.5 / 4
• Enterprise level virtual server environments utilising VMware & blade technology
• Microsoft Server O/S 2000/2003/2008 (including clustering)
• Microsoft Active Directory Administration
• Sun Solaris v8/9/10 (Including SPARC & x86 derivatives)
• Sun hardware products
• Redhat Enterprise Linux v3/4/5
• HP server hardware (Proliant & Blade)
• Dell hardware products

Desirable

• EMC SAN technologies
• Windows or Unix Scripting
• Networking skills – Cisco, Juniper, Checkpoint

Background, Qualifications and Experience:
Essential

• Strong oral and written communication skills
• A-Level or Degree educated or equivalent

Desirable

• MCP/MCSE/SCSA/RHCE/VMWARE Certified
• ITIL Qualification at Foundation Level and/or good awareness of IT Service Management Process such as Incident, Change and Configuration Management

Personal Style and Motivation:

• Ability to work under pressure and to short time frames
• Ability to multitask
• Positive attitude, enthusiastic and disciplined
• Excellent communications skills both written and verbal
• Customer management skills
• Good interpersonal skills – sensitive to customer’s needs, patient, pleasant and diplomatic
• Able to work and resolve problems using own initiative with minimal external input
• High level of self-motivation, able to take ownership of complex technical issues through to resolution
• Business and commercial awareness
• Flexible and adaptable to change
• Excellent attention to detail
• Ability to identify problem areas within a process and present findings in a logical and documented format

For one of our clients, one of the market leaders in the implementation of telecom infrastructures and one of the most experienced network developers with a history which starts back in the late 40’s, we are looking for a Technical Operations Engineer (Server) with german.

Role Purpose:

• To provide exceptional service to a diverse range of customers in the retail, finance, and public sectors
• To ensure high availability and optimal performance of all aspects of customer’s hosted infrastructure
• To accurately classify, diagnose, and resolve platform, network, and hardware Incidents at first line
• To always react in a timely manner to critical issues for customers
• To engage customers in a pro-active manner based on critical events and alarms
• To liaise with customer IT departments by telephone and email
• To collaborate with colleagues in technical specialist roles to resolve complex technical incidents
• To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers
• This is a Shift role working on a shift pattern as follows:
-Two days on
-Two nights on
-Four days off

Key Accountabilities:

• Conducting Event Management activities utilising the NetCool/BMC toolset
• Working to defined service level agreements and key performance indicators
• Notifying customers of service affecting events and alarms
• Liaising with customer technical resource to agree severity and priority of technical issues
• Providing first line resolution of a diverse range of technical incidents for Hosting customers
• Peer to peer technical engagement with customers throughout the lifecycle of incidents, progressing in a timely and professional manner towards resolution
• Ensuring SLA driven progression of complex incidents to technical specialist teams
• Assisting with successful delivery of the Service Desk function
• Developing and working towards industry recognised technical certification
• Developing professional and soft-skills

Behaviour:

• Gathering Information
• Creating Ideas
• Evaluating & Analysing Information
• Facilitating Team Work
• Growing Talent
• Enabling Empathy & Openness
• Influencing Others
• Builds Confidence
• Inspiring Communicator
• Making it Happen
• Improving performance