Technical Support Engineer for Telecom Project

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Employer: Luxoft Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 31.07.2014
    Remote work: On-site
    Short company description

    About Luxoft
    Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
    ​​​​​​​Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.

    Requirements

    Person Specification:
    • English fluency both written and spoken
    • Strong experience supporting enterprise IP networks.
    • Very good knowledge and understanding of TCP/IP
    • Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP,RSTP, OSPF,RIP, VRRP,IGMP,MPLS, Multicast routing protocols)
    • Knowledge about Wireless LAN networks (protocols, standards, functionality, troubleshooting)
    • Working knowledge in both Unix/Linux and Windows operating systems is a plus
    • Juniper product knowledge and/or certification (JNCIA, JNCIS) is a plus
    • The ideal candidate will be able to analyze sniffer traces
    • Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
    • Ability to learn and integrate new technologies in a fast-paced environment

    Responsibilities

    Additional responsibilities will include:
    • Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
    • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
    • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
    • Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
    • Provide on-site support for customers when needed.
    • Provide technical expertise and guidance during testing, deployment and operational phases of networks.
    • Be a customer advocate for timely resolution of issues and for problem reproduction and escalation.
    • Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
    • Develop technical specialties and prepare technology white papers on these areas.
    • Help improve processes and tools.
    • Assist in the support of Beta product and software, including testing and documentation.
    • Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Technical Assistance Center website.
    • Ability to travel (both domestic and abroad) is probable (although this would be a small percentage of time).

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