DUTCH - speaking Service Desk Support Technician

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Employer: Dell Technologies
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.11.2014
    Remote work: On-site
    Short company description

    Who we are

    We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

    Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

    Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

    Requirements

    ell Bucharest is looking for candidates for our remote technical assistance team! You will get a chance to provide telephone and e-mail technical assistance within the Dell Global Service Desk that currently consists of around 1,000 peers from various European countries who assist our English, German, Dutch, French, Italian, Spanish-speaking clients. The position comprises the responsibility of providing phone and electronic based support and first-aid technical assistance in determining simple Hardware and Software problems and proposing their resolution. The main target is to help Dell customers to get rid of their technical difficulties in an effective way and thus, assure their final satisfaction.


    Requirements:

    • Fluency in English and Dutch;
    • Student or University Graduate (Technical University Degree is an advantage);
    • 0-2 years of related work experience, or an equivalent combination of education and experience;
    • Preferably experience in the provision of remote IT support;
    • Good knowledge of Windows Operating Systems local and remote administration;
    • Good knowledge of the Microsoft Office family applications (especially Outlook);
    • Very good communication skills;
    • Customer service skills.

    Responsibilities

    In connection to this, GSD analysts daily working duties are the following:


    • Provides technical guidance in activities associated with the identification, prioritization and resolution of reported problems by telephone and e-mail;
    • Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of Dell Services environment;
    • May prepare help desk incident reports and assist in hardware and software evaluation;
    • Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

    Other info

    Benefits:

    Competitive salary;
    Meal tickets, health insurance, dental plan, life insurance, fitness package;
    Flexible schedule due to shift patterns;
    IT related trainings provided by DELL`s subject matter experts;
    Perfect opportunity to start and develop a carreer in IT.

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