Trainer/ QA Analyst with German

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

•Have fluency in German and a good level of English;
•Be able to provide impartial analysis of others’ work;
•Be able to work as an individual;
•Have an aptitude for analysis;
•Have knowledge about quality standards;
•Be able to motivate other members;
•Have competent problem solving abilities;
•Have strong PC knowledge including related PowerPoint/ Excel/ SAP/ PSFT;
•Have attention to details.

The role holder is going to maintain quality standards related to all digital services offered by the company. It is also necessary to ensure that improvements are recommended and feedback constantly provided. Advice on process can become a part of this role as well.

Our future colleague will:
•Create explanatory documents;
•Establish standards for digital service;
•Ensure execution of corrective actions;
•Advise technical staff;
•Highlight & Identify training needs.