RMA Customer Service Specialist (3.00 PM - 12.00 AM)

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Basic Qualifications:
• Diploma or equivalent required
• 1 year in a customer support role required.

Additional Qualifications:
• AA Degree preferred
• Demonstrated typing proficiency
• Experience effectively multi-tasking
• Time management experience resulting is quick response to urgent issues
• Excellent verbal and written (English)

• Direct contact with the end-users of HSM product where product needs to be returned to the Service Center for repair
• Supporting the Customer Service area of the business by:
o Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs
o Following up on customer expedites for product returned for repair
o Solving invoice discrepancies on pricing, tax information, and shipping charges
• Work as a team on a call center and group email box to issue RMAs as accurately and expeditiously as possible
• Researching and resolving complaints to ensure customer retention and satisfaction

Honeywell Scanning & Mobility (HSM) is a strategic business unit in Automation and Control Solutions (ACS). HSM is a leading manufacturer of high-performance image- and laser-based data collection hardware, including rugged mobile computers and bar code scanners. Our product portfolio is one of the broadest in the AIDC industry, providing customers with solutions for vertical markets such as retail, healthcare, and transportation and logistics. We complement our innovative products with advanced software, service and professional solutions that enable customers to effectively manage data and assets. Our products increase productivity, improve operations and enhance customer service for customers around the world. HSM products are sold worldwide through a network of distributor and reseller partners.