Customer Service Specialist (Dutch speakers)

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Employer: Honeywell
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 10.05.2015
    Remote work: On-site
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    At least intermediate level of speaking in Dutch
    Advanced English
    Preferable - 1 year experience in a service or technical service center role or equivalent years of college education
    High attention to detail including accurate recording and management of data
    Excellent communication/phone skills.
    Computer Savvy

    Responsibilities

    Be available for all incoming calls/ faxes/ emails/ web requests
    Create and assign and where required, dispatch all service requests to appropriate engineers
    Maintains customer’s satisfaction at acceptable levels, and resolves customer satisfaction issues; participates in customer feedback ;
    Follows up to customers regarding service requests and service satisfaction
    Maintain and update databases with changes required
    Completion all necessary documentation
    Produce reports as requested within time frames given.
    Develop and assess work process strategies, make suggestions for improvements and contributes to the continuous improvement and corrective action processes;
    Highlight any issues of importance and escalate areas of concern to management;
    Offers help and assistance to other team members and to other teams in busy periods;
    Team with field engineers to deliver quality service;
    Actively participates in the implementation of the Honeywell Operating System

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