Customer Service Specialist (Dutch speakers)
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Employer: | Honeywell |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 10.05.2015 |
Remote work: | On-site |
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
Requirements
At least intermediate level of speaking in Dutch
Advanced English
Preferable - 1 year experience in a service or technical service center role or equivalent years of college education
High attention to detail including accurate recording and management of data
Excellent communication/phone skills.
Computer Savvy
Be available for all incoming calls/ faxes/ emails/ web requests
Create and assign and where required, dispatch all service requests to appropriate engineers
Maintains customer’s satisfaction at acceptable levels, and resolves customer satisfaction issues; participates in customer feedback ;
Follows up to customers regarding service requests and service satisfaction
Maintain and update databases with changes required
Completion all necessary documentation
Produce reports as requested within time frames given.
Develop and assess work process strategies, make suggestions for improvements and contributes to the continuous improvement and corrective action processes;
Highlight any issues of importance and escalate areas of concern to management;
Offers help and assistance to other team members and to other teams in busy periods;
Team with field engineers to deliver quality service;
Actively participates in the implementation of the Honeywell Operating System
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