Social Media Analyst

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Employer: Conduent
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Iasi
  • Updated at: 22.08.2014
    Remote work: On-site
    Short company description

    Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

    Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

    Requirements

    Location: Iasi, working remote with Austin, TX
    Local hours schedule: 4 pm- 12 am

    • Complete understanding of social media
    • An investigating, intelligent and analytical mind.
    • First class communication skills, both written and verbal
    • Great interpersonal skills.
    • In-depth knowledge and curiosity around social and new media
    • Business acumen and credibility.
    • Natural analytical and strategic thought process.
    • Written and numerical excellence.
    • Demonstrable and effective time management skills.
    • Good financial awareness and skills.

    Responsibilities

    • Manages day-to-day activities of social media channels for clients
    • Analyzing social media environments and working with online tools to formalize a social media strategy. Interpreting large volumes of social data into actionable strategies
    • Researching and analyzing data to translate ideas into a quantifiable task.
    • Support internal Mason Zimbler team in reporting on client social media activities
    • Help ensure that the client accepts and understands the social strategy for each campaign and understands results.
    • Investigate new subjects as it relates to social media; quickly provide intelligence and insight to the Planning department and the account teams. Advise on social media innovations.
    • Build close working relationships at all levels; within the agency, within client organizations and with suppliers.
    • Make decisions and recommendations on the best type of media, as well as timing and delivery.
    • Manage social media outreach campaigns and social media enterprise management tools for customer accounts

    Other info

    Essential Experience

    • Strong interest and/or previous experience in online/social media marketing (1-2 years preferable)
    • Extreme familiarity with online social networking tools (Facebook, Twitter, YouTube and blogs)
    • Familiarity with concept of social listening and experience with social listening tools is a plus
    • Experience of working with complex and integrated marketing communication programmes, in advertising, direct marketing and online marketing.
    • Ideally: IT client/industry experience and knowledge.


    Person Specification
    • Strategic mind, analytical skills.
    • Self-starter, mature and high levels of responsibility.
    • Results motivated.
    • Works well under pressure.
    • Passion for delivering results.
    • Natural interest in the strategy and thinking behind social media marketing
    • Creative thinker with factual analysis skills.

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