Customer Service Representatives- English Speakers

Our success comes from our employees, working together, with a shared passion to help keep the digital world Cyber Safe.

Good communication skills (oral/written) in English
Availability to work on shifts
Call center/customer service experience
Help desk procedures
Excellent aptitude for technical troubleshooting and problem solving
Enthusiasm for passing on technical knowledge and experience
Excellent product and general technical knowledge
Ability to work unsupervised
Keyboard skills: accurate and relatively swift typing
Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint
Basic complaint and conflict resolution skills
Social Media monitoring (Twitter, Facebook etc)

Provide 1st level trouble-shooting
Provide pre-sales information about our products
Support customers in the optimal usage of our products
Communicate via phone, e-mail & Social Media platforms

For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via inbound calls, e-mails and Social Media support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring good communication with customers and staff is the highest priority.