Nano Sales Support - Italian/German Speaker - Job #1301028

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Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.08.2014
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements

    Education and Experience Required
    • First level university degree or equivalent experience.
    • Typically 0-2 years of related experience (e.g., sales, customer service, procurement, financial management).

    Knowledge and Skills
    • Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and Italian/German.
    • Good problem-solving and analytical skills.
    • Good knowledge of the end-to-end process of sales operations.
    • Basic knowledge of local legal compliance issues.
    • Ability to structure and apply basic organizational skills to manage daily operational issues.

    Responsibilities

    •The Nano Software Sales Support will support Nano Sales Team for EMEA region and is the main contract operations contact for internal and external customers for the maintenance and renewal of HP Nano Software. He/She supports the entitlement/registration of renewed HP Nano Software when needed. He/She builds a good understanding of sales activities in the HP Nano Software area and supports these from an administrative point of view where needed.
    •Maintains an enhanced Total Customer Experience through proactive communication and handling as well as a high level of data quality. Closely cooperating with business.
    •Coordinates end to end activities including the involved partners. Actively applies and uses the processes, work effectively with back office. Translates customer requests.
    •Assures interface between legal, pricing, finance, credit and collections, delivery, process development and the customer. Makes sure that questions are answered and issues with partners are handled in appropriate organization and business context.
    •Assure that the software renewals registrations are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures.
    •Sometimes needs to take over lead functions for customer projects from an admin point of view.
    •Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
    •Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.
    •Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
    •Initiate and attend interdisciplinary meetings.
    •Ensure business controls and audit compliance in the related activities.
    •Supports solutions that impact other departments.
    •Assures compliance with the HP standards of business conduct.
    •Analyzes processes and business cases in order to provide solutions for improvement.
    •Assures correct handling of Nano Software Renewals within the HPS systems.

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