HP Partner Program Advisor with German or Turkish- Job# 1300074

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Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Education - Training
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.08.2014
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements


    * University degree in business administration, communications or information technology

    * Typically 2-4 years of experience in a business administration, or account management*

    * Being able to handle batch-work/working on data clustering and handling large volumes of information.

    * Work with competing priorities and manage multiple tasks

    * Work on self-directed activities with minimal supervision

    * Possesses a sense of urgency with ability to stay focused on goals and objectives

    * Knowledge of Oracle tools (Siebel PRM) would be a plus



    Knowledge and Skills Required



    * Fluent English and German or Turkish

    * Demonstrated analytical skills and strong process orientation

    * Excellent communication skills, with ability to build and maintain strong internal/external relationships



    Critical Competencies to Drive Business Results



    * Data Analysis & Reporting: systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.
    * Tool Development/Enhancement: develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals
    * Stakeholder Negotiation & Commitment Building: collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results
    * Process Management & Transformation: identifies process short-comings and works with others to improve or transform processes

    * Problem Solving: Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution


    * Change Management: develops methods for supporting innovation and change across the organization

    Responsibilities

    The PartnerOne operations specialists are the regional owners of the HP’s Channel Partner membership program operational implementation.



    The PartnerOne Operations Specialists is responsible for the successful implementation of the below processes:

    - PartnerOne end-to-end on-boarding process

    - Implementation of Mergers & acquisition across all teams

    - Step-by-step guidance for Partners who need to join HP’s loyalty program

    - Partner education on the program and membership criteria

    - Resolution of intermediate to complex partner issues with cross team impact

    - Communication using the most appropriate channels, frequency

    - Drives implementation of new processes/tools at the assigned country/cluster level

    - Uses a large variety of tools to capture the needed information to offer the right level of support to the partners

    - Takes the ownership of the partner profiling data



    We interact with large number of internal and external stakeholders, such as: Contracts Management, Compliance, Partner Compensation, Certifications Team, Support Team etc.

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