Entry level-IT Customer Support

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Education:
- University graduate in Information Technology / Computer Engineering
Experience:
- Work experience in IT infrastructure and service delivery is a strong plus
Knowledge:
- Good knowledge on Support processes
- Good knowledge on Workstation support
- Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations
- Basic understanding of the voice systems
- Call logging tools like Remedy, Supportworks etc
Skills:
- Technical Skills
- MCP (Optional) or CCNA (Optional)
Soft Skills:
- Problem Solving Skills
- Analytical Skills
- Strong Customer orientation skills
- Good communication skills
- Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame
- High energy level and be able to effectively work with various cross functional teams
- Good command of English

Proactive resolution of inquiries and problems of customers regarding the current platform
- Recognition of technical problems
- Administration, monitoring and optimization of Service Request resolution in accordance with the CIO and LTS policies/procedures
- Enter SR details into call tracking system
- Escalate and record all Incidents
- Transfer of acquired knowledge
- Track and maintain the Asset inventory database
- Conduct periodic/regular audits to ensure accuracy/integrity of the asset inventory database
- Inspecting selected hardware on a regular basis to confirm operational ability
- Become/remain informed of relevant technological developments
- Other duties as assigned