JOB pentru studenti/absolventi, part-time/fulltime - German Language

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 13.08.2014
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    - a passion to help our customers
    - exceptional and professional communication skills; both verbal and written
    - fluency in English and French
    - experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles
    - a minimum 2 years of customer service experience preferred
    - “Can-Do” and upbeat personality with a passion to encourage the same for team members
    - critical thinking and process analysis
    - detail oriented, strong organizational, and follow up skills
    - a solution oriented mentality - "I will find the cure" philosophy
    - an ability to be flexible with a strong ability to adapt to change
    - an ability to handle multiple tasks simultaneously; including offline or special project work
    - basic experience using Microsoft Office suite(s)
    - an understanding of multiple racing, RPG, FPS games and gaming terminology; broad user of multiple gaming platforms

    Responsabilitati

    - providing customers with top level service and experience
    - individuals capable of communicating with our customers via verbal and written communication
    - resolving all customer issues on the first contact, including future customer needs and issues
    - communicating with customers of all gaming skill levels
    - developing and driving a “can-do” performance model and atmosphere
    - building positive relationships with our customers team members
    - maintaining exemplary quality standards
    - in conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service
    - flexibility; additional duties may be assigned by management throughout your assignment

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