JOB pentru studenti/absolventi, part-time/fulltime - German Language
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile JOB pentru studenti/absolventi, part-time/fulltime - German Language active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 13.08.2014 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
- a passion to help our customers
- exceptional and professional communication skills; both verbal and written
- fluency in English and French
- experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles
- a minimum 2 years of customer service experience preferred
- “Can-Do” and upbeat personality with a passion to encourage the same for team members
- critical thinking and process analysis
- detail oriented, strong organizational, and follow up skills
- a solution oriented mentality - "I will find the cure" philosophy
- an ability to be flexible with a strong ability to adapt to change
- an ability to handle multiple tasks simultaneously; including offline or special project work
- basic experience using Microsoft Office suite(s)
- an understanding of multiple racing, RPG, FPS games and gaming terminology; broad user of multiple gaming platforms
- providing customers with top level service and experience
- individuals capable of communicating with our customers via verbal and written communication
- resolving all customer issues on the first contact, including future customer needs and issues
- communicating with customers of all gaming skill levels
- developing and driving a “can-do” performance model and atmosphere
- building positive relationships with our customers team members
- maintaining exemplary quality standards
- in conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service
- flexibility; additional duties may be assigned by management throughout your assignment
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