Monitoring Analyst

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

- Works with Office software (Word, Excel, Outlook, OS), is familiar with internet, works in accordance with procedures for fault management and ticketing systems.
- Basic Knowledge of hardware components
- Basic Knowledge of networking (TCP/IP, etc….)
- Strong Analytical skills
- Oral and Written Communications : Communicates appropriate, concise and accurate information in written form;
- Excellent level English.
- French language is an asset.

Monitoring Analyst should be capable of solving a variety of network and system problems, including those that may not have standard resolution methods. In such cases, Monitoring Analyst should be able to apply methods based solely on their own technical knowledge. This position requires a person who can think ahead so as to implement proactive measures. Ability to grasp information in several formats, including print, verbal and pictorial representations, is important.

Monitoring Analyst must demonstrate excellent technical knowledge of ONE of the below domains with a minimum of 1 year of IT support experience and be proficient in the following skill sets.
The candidate must be eager and able to learn a broad set of the below covered Technologies.