Inside Sales Agent - English & French Speaker

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

1 year experience in BPO or relevant industry preferred
• Sales experience with preference in the Telecommunications market is desirable
• Preference to previous experience in the Air Transport Industry will be a advantage
Knowledge and skills
• Fluency both in French and English and with strong verbal and writing skills
• Have a passion for sales.
• Possess commercial and business awareness.
• Be experienced in customer service environment.
• Possess interpersonal skills in a multicultural environment.
• Be good at planning and organization.
• Possess commercial creativity.
• Be competent in communication, influencing & negotiation.
• Be a team player.
• Have customer focus.
• Be independent and capable of decision making & problem solving.
•. Possess management skills in a multi-disciplinary matrix management
environment.
• Self motivated “Go Getter” with a “can-do” attitude.
• Time management and self management
• Ability to work within tight deadlines and challenging End Users’
expectations.

• An Inside Sales member is responsible for growing New Business and developing the End User base on behalf of Customer for her/ his assigned Customer’s region.
• Develop, maintain and enhance relationships with all End User (existing and new) serviced by Inside Sales.
• Grow the New Business to increase Customer’s overall market penetration throughout the targeted End User segments.

Key-result areas
• Work with End Users to understand their needs and business drivers, solution expectations, decision timescale, and motivators to generate New Business and grow business from existing End Users.
• Adhere to the engagement model agreed with the regional Customer’s sales team.
• Work with the regional Customer’s sales team to qualify, quantify, and prioritize Leads.
• Prospect new End Users in the assigned Customer’s region in market segments.
• Refer Leads that cannot be serviced directly by Supplier to the appropriate regional Customer’s sales team and provide necessary follow-up to ensure the Leads are turned into New Business or Negotiated Renewals on a best effort basis.
• Consolidate Leads and translate them into a reliable regional New Business pipeline.
• Observe contracting procedures.
• Work with the regional Customer’s sales team on promotional activities for the customers
• Perform debt management functions in coordination with Customer’s Credit Controllers if the situation demands.

Persoanele interesate pot trimite CV-ul si pe adresa cristina.datcu@wns.com

About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!