Vodafone is hiring: Back-office Representative (German speaker)

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

• Medium German language skills, especially written (B1/B2), are mandatory;
• Advanced English knowledge;
• Previous experience within a contact centre or customer service environment would be an advantage;
• University studies (in progress or finalized);
• Proficiency in using MS Office application;
• Customer service oriented;
• Positive, enthusiastic, friendly attitude;
• Discipline & strict compliance with policies & procedures.
• Ability to learn, seek knowledge and self development
• Demonstrate Vodafone competencies: Customer Obsessed, Innovation Hungry, Ambitious & Competitive, Speed, Simplicity, Trust

Customer Engagement and Interaction
• Interact with native German customers in written, via email or other communication platforms;
• Establish the purpose of the communication and effectively manage the communication;
• Identify secondary (possible or hidden) needs and attempt to add value accordingly.

Resolve customer needs and issues
• Act as a first point of contact with customers and potential customers to support general basic and complex queries;
• Offer appropriate solutions and alternatives to customers;
• Keep customer informed of actions throughout the communication process if needed;
• Clearly explain details and next steps.

Processes and Systems
• Correctly and efficiently follow business policies and processes;
• Provide accurate, complete, concise and relevant information to the customer;
• Use correct communications etiquette;
• Confidently and correctly navigate systems to expedite outcomes and source information;
• Accurately and swiftly log in data.

Work as part of a team
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service;
• Maintain professional work relationships with colleagues, supervisor and manager.

We offer

Professional trainings
The possibility to develop professionally within one of the biggest companies worldwide
The possibility to improve your German language skills, by interacting with native German speakers
The possibility to join a young and friendly team