Support Escalation Engineer - AD / Windows Identity with German

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

Knowledge, Skills and Experience
Profile
The successful candidate will demonstrate:
- Very strong customer focus Passion for Technology
- Excellent collaboration and team work.
- Technical skills and proven support & troubleshooting experience
- Ability to work well under pressure in a fast moving support environment.
- The ability to work with remote colleagues and customers.
- Excellent written and spoken English and German.

Experience
- Experience working in a technical support role
- Experience of working in a services or Enterprise size company

Technical:
In depth experience and understanding in the following technologies will be required:
- Active Directory Concepts and Troubleshooting (Replication, LDAP, group policy and backup/restore)
- Authentication protocol concepts and Troubleshooting (NTLM / Kerberos)
- TCP / HTTP protocol concepts and Network trace analysis experience (Network Monitor, Wireshark or equivalent) The candidate will also be required to demonstrate knowledge or specialization in at least one of the following technologies
- Active Directory Federated Services or similar third party identity federation technologies
- Microsoft PKI and client side certificate components
- DFSR and FRS

We are at a very exciting time in our industry, customers have on premise infrastructure, and many are adopting cloud services - this brings new challenges and complexity.

How will our customers manage identity seamlessly across these disparate solutions and infrastructure, and how will we provide the best support & expertise?

We have an excellent opportunity for you to join us as an Identity Support Engineer working on technologies including Active Directory, Federation and Public Key Infrastructures. You’ll be helping our customers to have a great experience both on premise and in the Cloud!

At Microsoft we are focused on making our customers successful with our technology. We have passionate, technical people that understand the importance of delivering world class support. We also work directly with the our product teams to influence our future technologies!

Customers
- You will work with our largest, most complex customers, as well as medium sized businesses taking escalations from our front line support teams from across Europe.

Technology
This Identity role will specialize in:
- Active Directory (AD) - Replication, AD performance , LDAP and disaster recovery;
- Authentication - Kerberos, NTLM;
- ADFS or equivalent federation technologies;
- Private Key Infrastructure (PKI) and certificates.

The Role
This dynamic and challenging role will require you to:
- Understand & troubleshoot our latest identity technologies
- Work with customers and Microsoft’s best engineers from around the world
- Work on mission critical problems for our largest customers
- Solve complex problems, using advanced troubleshooting and subject matter expertise
- Drive communications to the customer and account team during critical situations