Level 2 Support Engineer - System Administrator

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

Mandatory skills:
- Fluency in spoken and written English
- Experience in Windows Server, Citrix, VMWare, Networking
- Experience in complex server configuration and support
- Fast learner
- Great communication skills
- Skills, Knowledge & Experience
- Strong knowledge on the above technologies
- Familiarity with RAID disk technologies & SAN infrastructure
- Familiarity with network infrastructure.
- Liaise with vendors and professional services
- Knowledge of Server Applications
- Understanding of patch management software
- Familiarity with Backup software and strategies
- Knowledge and understanding of network applications, web servers, email servers, firewalls, databases, file shares and print servers
- Strong communication and teamwork skills
- Strong technical problem solving skills
- Ability to learn and apply new technology and methodologies in a distributed environment
-Ability to solve problems quickly and completely

Nice to have skills:
- Unix, Linux, AIX, SAN
- AS 400
- Windows Server
- Citrix
- VMWare
- DB (DB2; Oracle; MSSQL)

-Availability to work on call
-Maintenance of datacenter infrastructure
-Monitor server performance and availability
-Troubleshoot issues for the specific competency
-Performing SAN administration, management and configuration
-Promote and maintain server patch management practices
-Provide metrics for capacity management purposes
-Troubleshoot performance issues, troubleshoot OS configuration and hardware failures and apply fixes
-Event Management (analyze alerts and logs)
-Incident handling
-Problem resolution
-Root Cause Analysis
-Initiate, assess, test, verify, document and quality assure system updates
-Create and implement change requests for incidents/problems as needed
-Provide technical assistance and expertise to customer’s administrators and SMEs in French language

- Motivating salary
- Good working environment
- Medical insurance
- Annual team building
- Trainings and certifications