Customer Care Agent with PORTUGUESE and ENGLISH

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Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 06.05.2014
    Remote work: On-site
    Short company description

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Requirements

    Are you ready for a new challenge in your professional life serving our top international clients? Do you want to be part of an organization that will offer you exciting opportunities, where you can apply your knowledge and creativity?
    We are looking for a person who has:

    - excellent command of Portuguese and English languages (speaking, writing, understanding)
    - individuality, tact, and ability to work directly with international clients
    - very good communication skills and the ability to remain calm in all situations
    - attention to detail and accuracy
    - adaptability, initiative, proactively
    - previous call center experience would be considered a plus
    - available to work in a flexible schedule and in various shifts

    Responsibilities

    - taking/making calls in Portuguese and English languages and writing emails
    - identifying customer needs, assisting with their inquiries, and providing the highest quality of service in meeting their needs.
    - resolves customer questions, complaints and requests via telephone, e-mail, back-office or chat
    - developing and maintaining a full knowledge of client products and services

    Other info

    We offer:

    - Stable job - we offer permanent labor contracts
    - Flexible time - we offer flexible work schedules, with 8 hours per day shifts
    - International career - we offer regular training (TELUS Academy) and international career opportunities
    - Multilingual exposure - we serve international clients daily
    - Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    - Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!

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