GAME ADVISOR WITH POLISH LANGUAGE

Teleperformance,is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 87 countries, speaking 265 languages and dialects to better serve our partners and their clients.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,700 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecommunication operators, gaming, tourism and others).

Since June 2021, Teleperformance Romania is certified as being a Great Place to Work. This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM. 

The ideal candidate will possess:
•Advanced knowledge of POLISH LANGUAGE
•A passion to help our customers
•Exceptional and professional communication skills; both verbal and written
•Experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles
•Availability to attend approximately one to three weeks of required on-site, classroom training, on a fixed schedule that may include weekends
•Critical thinking and process analysis
•Detail oriented, strong organizational, and follow up skills
•A solution oriented mentality - "I will find the cure" philosophy
•An ability to be flexible with a strong ability to adapt to change
•An ability to handle multiple tasks simultaneously; including offline or special project work
•Basic experience using Microsoft Office suite(s)
•Familiarity with social networking and latest ways to communicate (Facebook, Twitter, Youtube, etc)
•An understanding of multiple racing, RPG, FPS games and gaming terminology; Broad user of multiple gaming platforms
•Availability to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures

The Games Advisor will be responsible for:
•Providing customers with top level service and experience
•Individuals capable of communicating with our customers via verbal and written communication
•Resolving all customer issues on the first contact, including future customer needs and issues
• Communicating with customers of all gaming skill levels
• In conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service.