Customer Specialist with French

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Qualifications:
Prefer minimum 1 year experience in a service or technical service center role or equivalent years of college education
Prefer experience in HVAC, Fire, Security and/or mechanical systems
High attention to detail including accurate recording and management of data
Excellent communication/phone skills.
Fluent to native speaking in English and French
Computer Savvy

Maintain the highest degree of customer satisfaction by receiving customer communication, evaluating customer issue, identify appropriate path to resolution, communicating customer needs and priority to appropriate technical personnel to effectively maximize customer satisfaction. Responsible for following customer concern through resolution. Provides updates into Service Management system as required

Be available for all incoming calls/ faxes/ emails/ web requests
Create and assign and where required, dispatch all service requests to appropriate personnel as per SLAs and defined processes to insure timely completion
Assign work requests (preventative maintenance, routine service etc.) as required to appropriate personnel
Maintains customer’s satisfaction at acceptable levels, and resolves customer satisfaction issues.
Professionally and efficiently attend to all inquiries Manage (review, monitor and work to minimize) Service Requests including escalations as required
Provide necessary communication back to customers regarding service requests and service satisfaction
Contribute to the continuous improvement and corrective action processes

Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost-efficient, and is a leading providing of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management.