Contact Center Agent non Insurance - full time/part-time German language

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Employer: Allianz Services
Domain:
  • Insurances - Financial Intermediaries
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.07.2014
    Remote work: On-site
    Short company description

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

    Requirements

    •Fluent German (spoken & written), fluent English (spoken & written),
    •University degree and preferably 1-3 years work experience in a customer care center
    •Stress resistance
    •Autonomy and high sense of responsibility
    •Excellent interpersonal, customer care and communication skills
    •Personal organization capacity
    •Problem solving attitude
    •Good MS Office Skills
    •Proactive attitude, Team spirit
    •Empathic, integer
    •Multi cultural working environment

    Responsibilities

    You will be responsible for:

    •Handling of information calls and emails and providing context specific information
    •Correspondence to the customer
    •Handling of customer satisfaction survey calls
    •Handling and payment of invoices
    •Master data management for customer and contract data
    •Tracking information in the relevant applications
    •Participation in training courses
    •Involvement in project work

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    Please read the Personal Data Processing Policy, Allianz Services >>

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