Helpdesk Technician with Italian

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Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.07.2015
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    Accenture Technology Solutions is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you could have the opportunity to be part of a truly global organization of smart, technically-minded people and work with dynamic clients in countries all over the world.

    • Fluency in Italian
    • Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office)
    • Knowledge in Microsoft Server relevant roles and networking
    • Basic knowledge about server editions of Microsoft Windows
    • Networking Basics
    • Team player
    • Verbal and written communication skills
    • Listening skills
    • Problem solving and analysis
    • Customer service orientation

    Nice to have:

    • Microsoft Windows operating system troubleshooting skills
    • Basic knowledge of SQL, Active Directory, DHCP, DNS

    Responsibilities

    • Helpdesk technicians support end user in day by day operations with specific applications
    • Take in charge calls and emails, create incidents and collect information applying check list
    • Classify requests and give initial support
    • Support for account issues (password reset, email notification)
    • Research of required information using available resources, user guides and match complaints with known errors and problems
    • Support in using application functionalities, identification of possible workaround

    Other info

    Our offer:

    • Permanent employment contract
    • Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym (optional)
    • Challenging job in a professional and multinational environment
    • Opportunity to gain skills, knowledge and experience, together with highly marketable specialists
    • Opportunity to work with Global TOP Clients on large projects
    • Dynamic, international working environment

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