Customer Service Representative with Turkish/Portuguese

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Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: Concentrix + Webhelp
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 18.04.2014
    Remote work: On-site
    Scurta descriere a companiei

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.

    Cerinte

    Required profile :
    - Turkish/Portuguese language proficiency (verbal and written);
    - Good command of English would be a plus;
    - Customer oriented person;
    - Excellent communication skills (active listening)
    - Quick learner.

    Responsabilitati

    Responsabilities:
    - Confer with customers by telephone/email/chat to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
    - Offer customer support using different software applications.
    - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    - Check to ensure that appropriate changes were made to resolve customers' problems.
    - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

    Benefits:
    - Attractive salary and performance bonuses;
    - Multicultural working environment;
    - Professional opportunities.

    Alte informatii

    WEBHELP is a French group specialized in customer relationship management (management of emails, letters, incoming and outgoing calls, instant messaging) and BPO, with 22,000 employees in 45 contact centers located in Romania, France, Morocco, Belgium, Algeria, South Africa and UK.
    WEBHELP Group is certified NF EN 15838, SO 9001: 2008 and LRS (Label of Social Responsibility).
    WEBHELP Group continues to increase its teams, promoting a policy of customer and employee satisfaction. WEBHELP was ranked number one in the top 500 fastest growing companies in Europe by BusinessWeek.

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