International Practice Lead: Application Management
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Employer: | ENDAVA |
Domain: |
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Job type: | full-time |
Job level: | Manager |
Location: |
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Updated at: | 16.05.2014 |
Remote work: | On-site |
Endava is a public technology company, with over 18 years of experience of working with some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies. Through the Digital Evolution, Agile Transformation and Automation solutions, Endava helps its clients be more engaging, responsive and efficient by supporting them from ideation to production.
Endava has 5,182 employees located in offices in North America and Western Europe and delivery centres in Romania, Moldova, Bulgaria, Serbia, Macedonia, Argentina, Uruguay, Venezuela, and Colombia.
Along with investing in long-term customer relationships, Endava recognised the importance of providing rewarding and challenging careers for people and, by doing so, has established itself as the employer of choice in certain regions.
Skills and Experience:
- 5 years of relevant experience in building and delivering Application Management services within a Service Delivery and/or software product environment;
- Experience of delivering services into large complex private sector organizations;
- Previous experience within a senior role in a complex, heterogeneous and (ideally) distributed organization;
- Good understanding of Application Development technologies and methodologies as well as service delivery best practice;
- Experience in evangelising tools and techniques associated with DevOps and Continuous Delivery;
- Good understanding of Service Delivery best practice (ITIL), Service Levels and commercial management of applications through the entire lifecycle;
- Previous experience in managing large budgets, working with senior client business and technical staff;
- Strong presentation and relationship building skills;
- Strong customer focus and impact and influence skills;
- Excellent standard of English Language both verbal and written.
- Create and implement a strategy for Application Management (to allow Application Management to scale and become established as a core service offer);
- Prepare an Application Management strategy, roadmap and business plans for presentation to senior stakeholders including to Executive Board Directors, Head of Delivery Units and Service Offer Owner;
- Build and lead the Application Management Practice delivering services from multiple Endava delivery centres;
- Establish Application Management best practice and work with Delivery Units to build the required competencies;
- Create an Application Management team culture of striving for total application integrity covering software quality, regression test quality, performance, availability and usability and drive adoption of engineering best practices for deployment, configuration and release management;
- Guide and coach less senior staff and provide oversight and governance on Application Management projects;
- Produce sales collateral and actively engage with bid teams and sales staff to win new clients and sell Application Management into established accounts;
- Support the bid process through to contract agreement;
- Develop and implement Application Management commercial models, SLAs and KPIs;
- Work collaboratively with Development, Architecture, Project Management, Testing and Managed Services Disciplines to ensure coherent and integrated tools, techniques and processes;
- Budget planning and management.
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