Infrastructure Support Engineer - Iasi
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Angajator: | SCC Services Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11.07.2015 |
Remote work: | On-site |
A best of breed technology solutions provider specialising in IT infrastructure, SCC has an enviable track record for helping European based companies and government organisations assess, plan, source, integrate and manage their IT infrastructure to deliver technology optimisation and more for less.
Cerinte
SKILLS, KNOWLEDGE AND EXPERIENCE
- Good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff
- Identify the work required and organise, facilitate and / or perform the work with only limited guidance from line management
- Good analytical skills, structured and methodical approach
- Highly organise, with the ability to plan ahead for short to medium term objectives
- Commitment to Quality Standards and continuous improvement
- Demonstrable customer presentation experience to all levels of customer interface
- At least 2 years, experience working within an IT Services or networking support capacity
- Technical knowledge and exposure to networking, server/desktop support in a medium to large enterprise environment
- Self-motivated and keen to develop on a technical development plan
- Demonstrable technical capability with either virtualisation, storage, backup or server OS technologies
PREFERRED SKILLS
- Technical knowledge and exposure to Cisco, EMC, VMWare, Citrix, NetApp, Microsoft Server OS products, services, tools and processes
- Previous experience working to deliver 24x7x365 service
- One or more of the following: Cisco CCNA or an equivalent IT service qualification(s), VMWare VCP certification, NetApp NCDA, Microsoft MCSA certification
- Strong knowledge of the ITIL processes
The main roles and responsibilities of this position include:
- Ownership of support calls within the Event Management Tool (Assyst)
- Provide regular updates to both the customer and the Service Desk of open events
- Ensure effective and rapid response to Major Incidents
- Utilising experience and evolving technical ability to bring about resolution of technical issues and queries from customers relating to SCC Infrastructure portfolio
- Performing as an integral member of the Infrastructure Technical Support Team providing 24x7x365 service to SCC Customers
- Management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties
- Adherence to SCC processes and procedures
- To deal with customer requests in line with Service definitions and SLA�s
- Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager
- Effectively manage escalation to second line engineering colleagues
- Maintain an in-depth knowledge of industry standards relevant to the role
- Daily / Weekly / Monthly health checks and monitoring on a 24x7 basis of systems to ensure services with minimum downtime
SCC (Specialist Computer Centres) is Europe's largest independent IT group.
SCC Romania started in April 2006 and became the International Service Centre for all the group, offering all the levels of Technical Support and Consultancy.
We are certified by Lloyds Register Quality Assurance (UK) to be fully compliant with ISO 9001, 20000-1 (ITIL) and 27001 (Information Security).
You can find more information about SCC at www.scc.com
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