Service Desk Engineer

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Angajator: SCC Services Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Iasi
  • Actualizat la: 01.02.2018
    Remote work: On-site
    Scurta descriere a companiei

    A best of breed technology solutions provider specialising in IT infrastructure, SCC has an enviable track record for helping European based companies and government organisations assess, plan, source, integrate and manage their IT infrastructure to deliver technology optimisation and more for less.

    Cerinte

    - Knowledge of hardware environments (PC)
    - Above average knowledge of Windows (Windows 7/Server 2008 and focus on Windows XP / Server 2003) and common problems solving skills
    - Knowledge of MS Office above average and skills to solve common problems
    - Above average knowledge of networking (LAN)
    - Customer-oriented attitude, good ability to relate through telephone and written communication
    -Strong communication skills and being able to integrate your efforts into a team work
    -Advanced English language skill � very good verbal and written skills

    Responsabilitati

    - to provide technical support remotely consistent with established service agreement (SLA )
    - to analyze and resolve reported incidents within the competences set
    - to maintain contact with the client and other parties involved in resolving incidents - to act as technical support for field engineers
    - to monitor and report incidents and issues raised; suggest medium and long term solutions
    - to identify any particular customer requirement
    - to decide impact activities ( emergency or incident )
    - to update the records with the details of all actions taken and with new information obtained
    - to provide solutions by phone, email or remote connection to incidents and requests according the SLA�s

    Alte informatii

    Specialist Computer Centre (www.scc.com), the pan-European technology integrator and services provider, with 37 years history of successful growth, has developed from an initial investment in the UK of 3,000 euros into a 3 billion euro turnover business with leading positions in eight key European markets and business partners in over 60 countries.

    SCC has always followed a clear vision and strategy to align our propositions with our customers business requirements

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