Lync Support Engineer

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

Requirements / profile:

DOMAINS
Knowledge of Unified Communications (Lync Server 2013, Lync Server 2010, OCS Server 2007),
Office Live Meeting (OLM),
Office Live Communications Server (LCS),
Hosted Messaging and Collaboration Services (HMC) will be a plus.

OTHER REQUIREMENTS:
Strong working knowledge of Spanish, Dutch or Nordic (Norwegian, Swedish); English it�s a must;
Confirmed support experience in an IT environment
Strong technical and analytical troubleshooting skills
Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, B.S. degree in C.S. or E.E. or equivalent, Effective learning skills,
Experience in creating technical documentation and sharing knowledge with others through training delivery and/or mentoring.

Desirable knowledge:
MCSE - Windows Server, Exchange Server strong knowledge of Microsoft� Windows 2003/2008/2012 Server and Microsoft client products. Candidates should have a strong technical background with 3+ years of Industry experience in the PBX and telecommunications provider space and strong Microsoft Windows Server 2003/2012 knowledge.
Strong customer support (over the phone) and communication skills. In addition to the experience listed above, preferred experience with managing PBX systems, Call Center systems, VoIP solutions, Microsoft Exchange, and Windows Server 2003, 2008, 2012, SQL, ISA/TMG.
A degree in Computer Science or related technical discipline and, MCSE, MCP preferred.

Job highlights:
-Training: on-going in-depth training with current and emerging products and technologies;
-Benefits: medical program, sports benefits, lunch vouchers;
-Compensation: competitive salary package.

The role involves providing customers with reliable technical solutions and a consistently exceptional service experience. This involves reactive remote support working in a local team in Romania, and collaborating with colleagues around the world.
The successful candidate will work in a team with engineers based in Romania and will support customers from Spain, Netherland, Nordic countries and English speaking countries around EMEA.
A Support Engineer is responsible for providing high quality technical support for the assigned core technology and able to work on difficult customer issues. The right candidate will have a passion for technology and for helping customers. The role will solve complex problems involving broad, in-depth product knowledge. The role will drive all customer communication and keep the customer informed at all times, having always the customer�s satisfaction as the primary goal.
The Unified Communication�s team is a global team where collaboration and teamwork is paramount to providing customers with quick and efficient solutions to their questions and problems. The team works reactively where customers encounter problems while managing the day-to-day administration of their environments. They also provide proactive services supporting a variety of scenarios such as, reviewing environmental configurations for best performance and supportability, assisting with planning of product enhancements and/or migrations across platforms and assisting them with implementing a variety of tasks.

Key Accountabilities:
The Unified Communications Support Engineer will drive awareness, focusing on Microsoft UC Voice and Call Management enabled solutions. In addition, you will need to be the technical point of contact for UC Voice and Call Management opportunities for service providers. You will need to be well versed with each of Microsoft products such as Lync Server 2013, Lync Server 2010, OCS Server 2007, as well as newer emerging products and releases.
Manage relationships with customers and partners ensuring consistently clear written communications including the documentation of incidents, demonstrating the effective resolution of customer�s issues
Efficiently analyze problems and develop solutions to meet customer needs.
Ability to initiate and build effective working relationships.
Actively participate in team triages and meetings to share knowledge with other engineers in order to share best practices and resolve customer issues quickly and efficiently.
Continue to grow and develop specialized expertise in complex MS technologies, and contribute to the overall growth of the team�s technical knowledge.
Able to quickly become familiar with technologies supported by the team and continually improve personal knowledge and skills.
Create technical content including knowledge base articles, whitepapers, training documents, etc.
Act as technical resource for broad and complex issues.

The GBS (Global Business Support) located in Timisoara and Bucharest, provides high technical service and 3rd and 4th level support for Microsoft�s European Enterprise and Development customers.
Since the GBS (Global Business Support) is a continuous learning environment, we�ll make a significant investment in your technical and professional development, yet much of your growth will be self-directed. Moreover, you will be actively involved with mentoring, training and collaborating with other Engineers to make our team fast, stronger and smarter at handling critical issues for Microsoft customers.

Contract: Outsourced Employment Contract
Start date: ASAP
Location: Bucharest

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Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.