Customer Support with English

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Key requirements

Hard skills
- Great written English skills (mandatory);
- Betting and sports knowledge is a plus;
- Online Casino and payment systems knowledge is a plus.

Soft skills
- Ability to follow documented procedures
- Continuous learning;
- Highly organized, focus capacity,
- Team spirit
- Time management skills;
- Ability to communicate technical problems concisely and professionally.

Main responsibilities

The customer supporter will be responsible for helping our clients via e-mail and live chat, also for checking data in back-end in order to prevent/solve problems.

Schedule

From 09:00 to 17:00 or 17:00 to 01:00, 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview.

Perks and benefits

We provide a daily catered lunch
Possibility to work overtime (extra hours are double paid)
Paid taxi for those working until 01:00
We hold team building activities and office parties throughout the year
Our offices are in the heart of the city, at Unirii Square
You will be part of a young and pleasant work environment
We lighten up our workplace with an entertainment corner (for which - by the way, we'll expect your feedback & suggestions)
And...don't forget to share your ideas for our ever-growing, IT library!