LDC Reservations Executive (Italian speaker)

- Previous experience/working knowledge of reservations or operations in the Travel/Hospitality industry is preferable
- Advanced Italian language skills
- Excellent knowledge of English language
- Profficient user of MS Office
- Outstanding oral and written communication skills
- Details oriented person
- Excellent organisation skills and ability to prioritise
- Ability to work with tight deadlines and react to emergency situations
- Problem solving skills
- Good communication and reporting skills

- Efficiently and accurately action all booking requests, cancellations and amendments;
- Input confirmations and update relevant systems.
- Develop good working relationships with Suppliers
- Co-ordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.
- Monitor booking situation of LDC's and highlight to management any potential issues.
- Deal with on road emergencies
- Carry an emergency phone evenings and weekends as required.
- Investigate complaints about coaches and drivers
- Monitor quality control
- Prioritise work load as and when necessary.
- Assist other members of the LDC (Long Distance Coach) Reservation Team and other departments as and when workload dictates.
- Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines.
- Process prepayments if and when required
- Respond to all messages and queries from other offices and departments within 24 hours.