Support Escalation Engineer- Exchange Online

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

The successful candidate will work within a team of support engineers focused on resolving our customers� technical issues. This requires scoping the customer�s expectations and collaborating with others to meet those expectations in the shortest possible time. This includes providing customers with reliable technical solutions and a consistently exceptional service experience. This involves reactive remote support, working with and collaborating with colleagues in the UK, India, and EMEA & US.

You will need to have:

Essential Experience
Excellent written and spoken English or French or German or Italian or Spanish
Customer focus
Great team player and sharing of best practice
Excellent communication skills both spoken and written
Able to work well under pressure and meet commitments
Strong product knowledge in SharePoint
Knowledge of NET Framework, ASP.NET and HTML/JavaScript/XML
IIS knowledge (HTP filters, HTTP modules, ISAPI)

Would be considered a plus:

MCSE qualification
ITIL/Service Management experience

In return we will give you:

Training: On-going In-depth training with current and emerging products and technologies
Benefits: Life insurance, medical program, Sports benefits, Lunch vouchers
Compensation: Competitive salary package

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you�re free to express yourself your way!

Please note that your resume will be entered in our data base and may be used in further recruitment events.

One of the largest service and support networks in the industry, Microsoft Global Business Support (GBS) helps nearly 1 billion customers around the world each year. The organization is responsible for providing the product groups with customer feedback and making sure customers are receiving world-class support and non-technical advice in currently 35 languages.

We are now looking for a Support Escalation Engineer on Office 365, with focus on SharePoint
Start date: ASAP
Contract: Outsourced employment contract

The successful candidate will work within a team of support engineers focused on resolving our customers� technical issues. This requires scoping the customer�s expectations and collaborating with others to meet those expectations in the shortest possible time. This includes providing customers with reliable technical solutions and a consistently exceptional service experience. This involves reactive remote support, working with and collaborating with colleagues in the UK, India, and EMEA & US.