300 Euro Hiring Bonus ! Technical Helpdesk with knowledge of LINUX

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Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 22.09.2016
    Remote work: On-site
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    IF you are...

    - Enthusiastic, self-determined, and sociable;
    - A good team player;
    - Looking for new professional challenges;
    - A quick learner eager to develop and adapt to other cultures, values, ways of thinking;
    - Available to work full time from Monday to Sunday on flexible shifts;

    And if you have...

    - Good English skills (writing and speaking)
    - Medium knowledge and understanding of LINUX CONSOLE.
    - Ability to identify, analyze and interpret errors in logs.
    - Knowledge of shell programming (bash): ability to create, search and adapt scripts.
    - Experience in a monitoring platform (Syslog, Splunk, WebTrends, etc.) - advantage.
    - Additional programming or scripting skills of any kind - advantage.

    Then...

    We are looking forward to hear from you as you might be our new colleague!

    Responsibilities

    As a Network Operation Centre Technician (NOC) you will be in charge of:

    - Performing monitoring check routines on the customers applications and tools;
    - Promptly react and response to alerts of the monitoring platform when received; handle and solve technical issues prior to escalate to customers engineers;
    - Reviewing trouble tickets via a ticketing platform, providing the appropriate answers and if needed converse directly with the client while keeping a overall watch over clients network;
    - Additional responsibilities will include providing customer support for cross projects shared through the shifts overlapping with NOC support.
    - Resolving effectively and timely the incoming incidents (email and phone) to build customer satisfaction and loyalty;
    - Efficiently coordinating the communication with the Escalations Management Team for more complex incidents to ensure problem resolution

    We offer:

    -300 Euro bonus at hiring for those who can start working until November 7th . The bonus will be paid as follows: 100 Euro after 30 days and 200 euro after 6 months;
    - Subscription to medical services and meal tickets from the first month of employment
    - Professional work place and development opportunities.
    - Flexible schedule and transportation assured for the night shifts.
    - Financial rewards according to your performance and involvement.

    Want to join us? Send us your application now!

    Other info

    Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.

    We service all industries and we have particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.

    We offer all our services 24 / 7 / 365 in over 20 languages, including but not limited to English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish and Danish. Our language coverage makes us especially strong in Europe and the Americas.

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