Customer Care Professionals (English & Italian/French/German - back office)

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

Conectys is looking to take on board energetic and motivated Customer Support Representatives (email mainly) to work for a travel website that assists customers in gathering travel information, posting reviews and opinions of travel-related content and engaging in interactive travel forums.

Main requirements:
- Advanced skills of English and Italian or French or German
- Availability to work full time (from Monday to Friday, day time)

You will:
- Deal directly with customers by email;
- Obtain and evaluate all relevant information to handle inquiries and complaints;
- Escalate queries that you are unable to resolve to the 2nd level of Support;
- Keep accurate records of customer inquiries, interactions, and details of actions taken;
- Communicate and coordinate with internal departments;
- Follow up on customer interactions in line with the company’s policies;
- Submit accurate reports on activity;

We offer:
- Fully paid training in order to become the best Customer Support Representative for our client,
- Meal Tickets and Health Insurance from the first month of employment
- Rewards & Benefits according to your performance and involvement,
- Helpful and great colleagues.

Want to join us? Apply now and you might be our new colleague!

For further details please visit www.conectys.com or contact us at + 4 (0)31 040 03 10 (Monday to Friday from 9 A.M - 6 P.M.)

Note: Only CVs that match the profile will be contacted for an interview.

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.

We service all industries and we have particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.

We offer all our services 24 / 7 / 365 in over 20 languages, including but not limited to English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish and Danish. Our language coverage makes us especially strong in Europe and the Americas