Office Support Engineer- German

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

The GBS Center located in Bucharest, provides high technical service and support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
We are currently recruiting for Microsoft Office - Technical Support Engineers. Junior and Senior Specialists, depending on the level of technical expertise and experience, are invited to apply.

Contract: Outsourced Employment Contract
Location: Bucharest
Start date: ASAP

JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;

REQUIREMENTS:
Strong knowledge of MS Office Applications (Word, Excel, PPT, Setup/Deployment)
Strong knowledge of Office Programming skills e.g. VBA (C#; ASP.NET or other programming background would be a beneficial extra qualification)
Strong to good knowledge of operating system software Windows 2000/XP
Good knowledge of Database "know How": MS Access, MS SQL
Good knowledge of Web Server (IIS6) and of the HTTP/HTML, Scripting with VB, Java
Microsoft certification (MCDST/MCSE/MCSD, other key IT certificates) is an advantage
Strong working knowledge of English and German (verbal and written) it’s a must;
Communication skills in international environment;
Willingness to improve technical skills and language skills;
Customer-oriented attitude
Strong team player
Analytical Problem solving skills
Troubleshooting skills

JOB HIGHLIGHTS:
In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Developing a level of product knowledge well above the average system administrator
Medical program
Lunch vouchers
Mobile phone and laptop
Competitive salary package
After 2 years you have the possibility of working from home, especially if you are living out of Bucharest

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!

Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.