ORDER ENTRY SPECIALIST - GERMAN

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Experience in Customer Service/Call Center is a plus
Excellent English & German communication skills
High computer literacy (Windows, MS Office, email and internet)
Data accuracy, attention to details and perseverance
Ability of understanding business process
Adaptability
Good planning and organizing skills
Result orientation
Team player attitude

a) Acting as the main point of contact for order entry related queries and requests, for one or more countries. The support offered to customers and partners can include: data entry, running reports, monitoring course registrations, follow-up, etc
b) Effective management of OU Sales Team data entry requests by assuring the information accuracy, processing in a professional manner, in compliance with OU policy & Supports the reschedule /cancellation process
c) Developing efficient relationships with the other team members and with other Oracle organizations she/he is cooperating with
d) Efficiently working with OU Sales & Operations Department in order to escalate any delay/issue related to data entry activity
e) Monitoring & Manages the generic email accounts dedicated to OU EMEA Order Entry Team
f) Maintaining and creating documents about processes and procedures related to OU EMEA Order Entry Email Inboxes management
g) Managing additional projects when this is requested by the management team
h) Managing additional back office activities if required by management
i) Acting according to the Oracle University and Oracle processes and procedures