CUSTOMER REFERENCE SPECIALIST - JAPANESE

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

- Consolidate from various sources a single �target customer� list of possible target customers for reference recruitment;
- Participate in various communications channels to form potential customers for reference target;
- Update target customer list with exact sales and support information from various sources;
- Validate customer information � baseline and product - from various sources;
- Identify Key or Named Reference customers from target list;
- eMail invitations to target customers to participate in reference programs;
- Proactively search for suitable reference matches in various Oracle systems to identified top deals by product, by industry, by region or by solution areas;
- Ensure data accuracy of information and send suitable reference matches to specific sales representatives;
- Educate sales reps on the usage of reference database and reference workbench tools;
- eMail �thank you's� to reference customers upon completion of activities;
- Assist country or corporate reference managers in research of reference customers;
- Ensure data accuracy of specific reference customers, with regards to customer information, product association and related collateral;
- Update information in customer record upon completion of reference activities or collateral � non-Key or Named Reference customers only

- Good analytical / problem solving skills in order to determine requirements for reference target, recruitment or fulfillment;
- Good communications skills to relate relevant information to sales representatives, country or corporate reference managers;
- Previous experience in a customer facing environment/ account management/ sales support would be a plus;
- Negotiation skills;
- Result orientated and able to drive initiative, prioritize assignments, and maintain focus on goals;
- Strong personal drive with a keen sense of urgency, motivation, and tenacity in achieving results;
- Must be self-motivated and able to work independently to fulfill the responsibilities for the assigned product, industry, solution or geographic area;
- Strong computer skills to navigate across multiple Oracle systems and tools;
- Strong focus on internal customers by showing capability to interpret and to match the internal customer's needs to the capabilities of the reference fulfillment;
- Interest in building and maintaining relationships with internal customers;
- Very good team worker;
- Excellent English language skills;
- Able to work late evening / early night work hours to accommodate requirements of global operations;
- Able to communicate in a 2nd language: Japanese (advanced knowledge mandatory)