SENIOR SERVICE CENTRE ANALYST_FRENCH&ENGLISH

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

-Very Good French&English skills both verbal and written,
-Experienced in 1st/ 2nd line support with good knowledge of: Windows 2000 Server, Windows XP, Active Directory, MS Office,
-Team player with ability to work under pressure.
-Available to work in shifts.

-Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported,
-Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details,
-Apply business and technical knowledge to meet resolution targets,
-Adhere to escalation procedures.

All documents must be submitted in English to recruitment.iasi.ro@capgemini.com

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world�s most respected IT companies.