IT Help Desk with German and English

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Employer: confidential
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
    • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
    • Updated at: 28.03.2016
    Remote work: On-site
    Requirements

    �University degree or student
    �Fluency in German and English
    �Strong Windows OS and MS Office skills
    �Strong problem solving skills
    �High motivation, flexibility and productivity

    Responsibilities

    �Respond to requests for technical assistance
    �Diagnose and resolve technical hardware and software issues
    �Research questions using available information resources
    �Advise user on appropriate actions
    �Follow standard help desk procedures
    �Administer help desk software
    �Redirect problems to appropriate resource
    �Identify and escalate situations requiring urgent attention
    �Track and route problems and requests and document resolutions in knowledge base
    �Stay current with system information, changes and updates

    Other info

    Working schedule (Monday to Friday): full time (8h) or part time (4/6h) shifts between 07:00 and 22:00.
    Opportunity of training abroad (Germany or Austria).

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