Customer Account Admin - French Speaker

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Cerinte

• PC and Microsoft Office tools knowledge
• English and French are a must
• Excellent communication skills
• Customer service mentality
• Ability to prioritize workload,
and manage a high volume of
work with accuracy
• Process & tool oriented
• Analytical
• Very good organization skills
• Meet agreed deadlines for action and feedback
• Act with a high level of flexibility
• Ability to handle conflict situations
• Ability to work in a multicultural team in a central European
set-up
• Ability to contribute in a fast changing environment

Responsabilitati

The Junior Customer Account Administrator works within a European, multicultural and fast moving business environment, supporting the Technical Solution Group’s (TSG) Sales Force and their Customers, within the area of order fulfillment. He/she is located in a central order fulfillment team as well as fully integrated with a local country team. The Junior Customer Account Administrator has a wide variety of responsibilities, including the following:

1. Country Operational Support
• Act as the support CAA that is primary contact for country Order Management Team and Sales Team
• Provide assistance and support within the area of order fulfillment

2. Order Processing & Coordination
• Process standard , for a defined set of Customers
• Validate order transaction data through a variety of documents and HP Systems
• Ensure accuracy & completeness of information and compliance with HP terms and conditions, as well as customer specific procurement guidelines
• Ensure pricing, discount and other appropriate information is correct,
including obtaining proper authorizations
• Enter orders into HP System
• Maintain up to date knowledge of promotions, discounts or any other information needed to ensure that orders are correctly entered

3. Backlog Order Management
• Proactive backlog monitoring of orders using defined tools and reports – preventing escalations
• Control and coordinate deliveries to meet customer requirements
• Provide continuous visibility of the order backlog, to supported CAA.

4. Physical Claims
• Handle physical claims as per defined process
• Provide continuous visibility of the claims backlog to supported CAA