Spanish - Speaking Site Auditor for DELL

Short company description

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. Recognized for its ability to provide customers personalized, built-to-order technology through direct, online and retail channels, nearly 80 percent of Dell’s $54 billion in revenue is driven by enterprise products, services and solutions it delivers to businesses and organizations. Dell’s 101,000 employees worldwide are deeply committed to corporate responsibility. The company ranks among Working Mother Magazine’s 100 Best Companies and ranked second among Newsweek’s Greenest Big Companies in America.

At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation. Each year, Dell honors the outstanding inventors among its employees.
Join DELL now, apply via

http://www.dell.com/content/topics/global.aspx/corp/careers/gateway/portal?c=us&l=en&s=corp.

Requirements

 Minimum of high school diploma or equivalent plus at least 2 years work experience
 Proficient with Microsoft applications, especially Outlook, Word and Excel. Additionally, need a basic familiarity with Power point
 Adept at navigating large, complex websites
 Good knowledge on the basics of website development and its components
 Experience using search sites, like Google and Yahoo
 Eye for detail, even when working quickly and doing repetitive tasks.
 Ability to communicate in English and Spanish with a global team, both verbally and in writing
 Able to navigate a large network of contacts (almost like a detective) to find the right person or team to resolve uncommon issues.
 Willingness to work in different shifts
 Self motivated, Dependable and reliable
 Quick learner and Process driven
 Good organizational skills
 Good team player

Responsibilities

 Use combination of scanning tools and manual page-by page audits to identify quality related issues on www.dell.com
 Coordinate with large, global team for audit timing of new pages / new products
 Triage and prioritize errors
 Assign errors identified by the audit team, as well as those reported by Dell customers and employees, to the appropriate resolution contact
 Follow up on all issues until they have been fixed
 Keep a record of completed work for tracking of resource utilization
 Prepare and distribute weekly status and trending reports
 Complete various ad hoc requests based on business needs
 Support goals of partner Dell Online Quality Management team.