CUSTOMER REFERENCE ANALYST - KOREAN / JAPANESE / CHINESE

Short company description

"Oracle is filled with people who, when just meeting their own internal standards of achievement, astonish other people."
- Larry Ellison, Chief Executive Officer

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers - including 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products - are critical to that success. For more information about Oracle, visit oracle.com.

Innovative? Ingenious? Inspired? You are at the right place. Oracle is hiring!

We recruit the most talented graduates in the industry. Surf our site campus.oracle.com to explore fabulous opportunities at Oracle. Then, log in your resume.

Requirements

- Consolidate from various sources a single “target customer” list of possible target customers for reference recruitment;
- Participate in various communications channels to form potential customers for reference target;
- Update target customer list with exact sales and support information from various sources;
- Validate customer information – baseline and product - from various sources;
- Identify Key or Named Reference customers from target list;
- eMail invitations to target customers to participate in reference programs;
- Proactively search for suitable reference matches in various Oracle systems to identified top deals by product, by industry, by region or by solution areas;
- Ensure data accuracy of information and send suitable reference matches to specific sales representatives;
- Educate sales reps on the usage of reference database and reference workbench tools;
- eMail “thank you's” to reference customers upon completion of activities;
- Assist country or corporate reference managers in research of reference customers;
- Ensure data accuracy of specific reference customers, with regards to customer information, product association and related collateral;
- Update information in customer record upon completion of reference activities or collateral – non-Key or Named Reference customers only

Responsibilities

- Good analytical / problem solving skills in order to determine requirements for reference target, recruitment or fulfillment;
- Good communications skills to relate relevant information to sales representatives, country or corporate reference managers;
- Previous experience in a customer facing environment/ account management/ sales support would be a plus;
- Negotiation skills;
- Result orientated and able to drive initiative, prioritize assignments, and maintain focus on goals;
- Strong personal drive with a keen sense of urgency, motivation, and tenacity in achieving results;
- Must be self-motivated and able to work independently to fulfill the responsibilities for the assigned product, industry, solution or geographic area;
- Strong computer skills to navigate across multiple Oracle systems and tools;
- Strong focus on internal customers by showing capability to interpret and to match the internal customer's needs to the capabilities of the reference fulfillment;
- Interest in building and maintaining relationships with internal customers;
- Very good team worker;
- Excellent English language skills;
- Able to work late evening / early night work hours to accommodate requirements of global operations;
- Able to communicate in a 2nd language – Korean / Japanese / Chinese

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