Content Filtering and Web Proxy Engineer

Short company description

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. Recognized for its ability to provide customers personalized, built-to-order technology through direct, online and retail channels, nearly 80 percent of Dell’s $54 billion in revenue is driven by enterprise products, services and solutions it delivers to businesses and organizations. Dell’s 101,000 employees worldwide are deeply committed to corporate responsibility. The company ranks among Working Mother Magazine’s 100 Best Companies and ranked second among Newsweek’s Greenest Big Companies in America.

At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation. Each year, Dell honors the outstanding inventors among its employees.
Join DELL now, apply via

http://www.dell.com/content/topics/global.aspx/corp/careers/gateway/portal?c=us&l=en&s=corp.

Requirements

Must have experience providing continuous support and expertise of the following:
• Experience with Blue Coat Content filtering and web proxy solution
• Experience with Websense Content filtering and web proxy solution
• Experience with 8e6 Content filtering and web proxy solution
• Internet connectivity and protocols (TCP/IP)
• Networking knowledge and experience
• Investigative and analytical problem solving skills
• Efficient communications skills (listen, write, oral)
• Effective time management and organizational skills
• Strong troubleshooting, reasoning and problem solving skills
• Team player with the ability to work autonomously
• Passion for the job and desire to learn

Desired Experience:

Ideally you will have experience providing continuous support and expertise of the following:
• An understanding of the ITIL best practice life cycle approach.
• Ability to conduct in-depth forensic analytical studies and investigations.
• BS in Computer Information Systems desirable
• Certifications in CISSP, CCSP/CCNP, & CEH are also desirable

Responsibilities

Responsibilities include, but are not limited to, the following:
• Design and architect content filtering and web proxy solutions.
• Implement Content filtering and web proxy solutions in a customer environment
• Provide operational support of the content filtering and web proxy environment.
• Detect security issues, create customer tickets and manage problems until closure.
• Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues.
• Ensure that Service Level Agreements are met.
• Perform system maintenance and maintain current documentation.
• Provide resolution plans for device issues.
• Propose process and technical improvements to management.

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