CUSTOMER CARE AGENT WITH POLISH LANGUAGE SKILLS

Short company description

CallPoint New Europe JSC (CallPoint) is a multilingual contact centre and Business Process Outsourcing (BPO) provider, delivering high quality services since 2004. The Company has got 1,000 seats across its three delivery centres: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania).

A leading company in the outsourcing industry in Eastern Europe, CallPoint is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider. The Group delivery centres are highly secured – all based in A-class business parks and equipped with the latest contact centre technologies.

CallPoint is privately held, with the European Bank for Reconstruction and Development (EBRD) as a shareholder.

Requirements

Are you ready for a new challenge in your professional life serving top international clients? Do you want to be part of an organization that will offer you exciting opportunities, where you can apply your knowledge? If so, you are well on the way to becoming a valued CallPoint customer care agent.
We are looking for a person who has:

Skills
- Excellent command of Polish (speaking, writing, comprehension)
- Very good communication and listening skills
- Good computer literacy
- Attention to detail and accuracy
- Ability to work a flexible schedule

Personal qualities
- Autonomy, tact and the ability to work directly with international clients
- Team spirit
- Customer focus and client-oriented approach
- Adaptability, initiative, proactive attitude
- Aptitude for learning new things and bringing value to the team
- Capacity to keep calm in high-pressure situations

Previous call center/ BPO experience would be considered a plus

Responsibilities

- Maintaining the highest level of customer service at all times
- Independently identifying customer needs and offering support
- Employing telephone, e-mail, back office and chat as appropriate
- Using a variety of software applications
- Handling and resolving customer requests, queries and complaints
- Developing and maintaining a full knowledge of client company products and services
- Managing customers' accounts
- Recording details of actions taken

Other info

Benefits

Package
- Attractive remuneration arrangements
- Multiple bonus schemes
- Meal vouchers and extensive medical cover

Career progression
- Clear career advancement scaled according to experience, skills and performance
- Regular training sessions and feedback to improve your skills
- Opportunity to take responsibility for new challenges and demonstrate your abilities

Environment
- Young, dynamic and responsible team of professionals
- International and fast-paced working environment
- 'A-Class' building with modern relaxation area for your comfort
-Team-building sessions, parties and relaxing activities

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