Sales Support Analyst

Short company description

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. Recognized for its ability to provide customers personalized, built-to-order technology through direct, online and retail channels, nearly 80 percent of Dell’s $54 billion in revenue is driven by enterprise products, services and solutions it delivers to businesses and organizations. Dell’s 101,000 employees worldwide are deeply committed to corporate responsibility. The company ranks among Working Mother Magazine’s 100 Best Companies and ranked second among Newsweek’s Greenest Big Companies in America.

At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation. Each year, Dell honors the outstanding inventors among its employees.
Join DELL now, apply via

http://www.dell.com/content/topics/global.aspx/corp/careers/gateway/portal?c=us&l=en&s=corp.

Requirements

SKILLS / EXPERIENCE
• Essential to have excellent communication and presentation skills, both written and verbal in English.
• Any additional language skills would be beneficial
• Creative, stress handling ability, and positive to change
• Proactivite, self-driven and motivated with key focus on target achievement, whilst ensuring team success
• Attention to detail is essential, with good administrative skills, multi-tasking capabilities and good at prioritizing workload
• Dell Product knowledge and sales processes
• Good working knowledge of Excel and PowerPoint
• Strong experience using Sales tools and Order Management Systems
• Database Applications knowledge preferred (i.e.: access, excel, etc)
• Strong interpersonal Skills, influential and assertive.

QUALIFICATIONS
• College Degree preferred
• Six Sigma/BPI Certified preferred
• 3+ years Customer Service experience preferred

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES
• The role of a Catalog Manager is to accurately create and maintain Global Portal for customer accounts, supporting the submission of on line information that enables frictionless order processing (where appropriate). The CM will maintain customer pricing files with account contacts and other information and will facilitate order audit and quality control processes.
• Responsible for coordinating, conducting and documenting the most complex order processing projects and communicating results to management.
• Works on assignments that are extremely complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.
• Communicate Global Portal and Premier Pages maintenance issues to Sales and IT.
• Help resolve order processing issues associated to On Line ordering
• Form direct relationships with internal sales teams and where appropriate external customers / partners while working with internal cross-functional groups.
• Support of Customer Management with Sales account teams including participating on account team calls, customer conference calls, customer visits, and to provide guidance on use of Portal for on line ordering to both internal and external stakeholders .
• Support B2B / Premier Connect engagements