Custom Integrated Services Admin (CIS admin)

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OB REQUIREMENTS:
(Knowledge, skills, experience)

 clean & clear communication skills both verbal and written
 Previous experience in order administration, customer service, or similar administrative work preferred
 fluent English (other European language is a plus)
 good organizing skills
 accuracy
 attention to details
 ability to work under high level of stress
 good PC skills (MS package is compulsoty)


COMPETENCY REQUIREMENTS:
(Behavior, attitude)

 team player
 customer oriented
 ability to build & maintain work relationships
 enthusiastic
 flexibility and the ability to adapt to constant change
 comfortable with multi-tasking

Responsabilitati

. Administrative tasks

 Work closely with Sales, TCs, SC Project Managers to ensure CIS setup structure is correct & performed in a timely manner
 Chase Customer Service Support managers whenever deliverables are missing
 Create & submit Everest requests
 Daily follow up of ongoing projects
 Track & escalate to Sales & SPM when required any technical issues that arise during setup
 Create & distribute daily reports
 Send daily notifications to key stakeholders informing upon project status
 Collect clean deliverables & ask SPM to raise escalation wherever required/ necessary
 Proactively inform internal teams of project status
 Complete reporting dates in Everest tool (end-to-end dates where missing)
 Advise on product portfolio & provide latest updated questionnaires
 Assist SPM in preliminary presales phases


2. Other responsibilities:

 Fill in business reports
 Supports (new) colleagues through training and coaching activities
 Ensure back-up whenever required
 Act as team admin for Global Order Management community
 Records coordinator role performed for the Global Order Management community
 Keep meeting minutes & perform admin specific tasks