Reporting Specialist

Scurta descriere a companiei

Stefanini offers consulting services, solution development and integration, BPO, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

POWERING YOUR BUSINESS!


Visit us today at http://www.stefanini.com/EN/

Cerinte

• Minimum 1 year working experience;
• Proficiency in English language;
• Advanced Excel knowledge;
• Soft skills: strong analytical skills; reporting, planning and organizing abilities; problem solving and analytical skills; customer awareness; attention to details;

Responsabilitati

• Collect data regarding Service Desk activities from all available sources (Incident management system, Telecom systems, Other systems) and provide them to Service Desk management and external client representatives as:
o Periodical HD Service Desk activity reports;
o Ad hoc reports as requested by management and/or client;
• Analyze the data and present findings related to current status supported by relevant metrics;
• Propose improvements of the existing reporting or new reporting in order to improve Service Desk efficiency and SLA;
• Gather relevant data from Customer environment in order to support process improvements or scope enlargement;
• Provide info to other team members (TL, SDM, PM etc) to enhance service quality;
• Close collaboration with client’s representative from USA and Asia Pacific areas