Agent Call Center

Scurta descriere a companiei

CallPoint New Europe JSC (CallPoint) is a multilingual contact centre and Business Process Outsourcing (BPO) provider, delivering high quality services since 2004. The Company has got 1,000 seats across its three delivery centres: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania).

A leading company in the outsourcing industry in Eastern Europe, CallPoint is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider. The Group delivery centres are highly secured – all based in A-class business parks and equipped with the latest contact centre technologies.

CallPoint is privately held, with the European Bank for Reconstruction and Development (EBRD) as a shareholder.

Cerinte

- Capacitate de analiza si planificare;
- Capacitate foarte buna de comunicare si relationare;
- Capacitate rapida de decizie, precum si asumarea responsabilitatii pentru deciziile luate;
- Rapiditate in actiune, personalitate energica, gandire pozitiva, amabilitate si eficienta.

Responsabilitati

Responsabilitati si sarcini:
- Preluarea apelurilor telefonice primite de la clienti/ initierea apelurilor
- Rezolvarea diferitelor situatii in timp util
- Promovarea produselor si serviciilor
- Derularea de diverse alte activitati in vederea atingerii obiectivelor firmei;
- Pastrarea confidentialitatii informatiilor.

Alte informatii

Oferta (bonusuri, beneficii):
- Mediu de lucru agreabil, conditii excelente;
- Salariu motivant + bonusuri, cu posibilitati de crestere in functie de realizarile inregistrate;
- Posibilitatea de integrare intr-o echipa tanara, profesionista si motivata.